1. Customer Service
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All our staff are trained in customer service. We believe the customer comes first. We will do all we can to help.
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2. Customer Satisfaction Guarantee
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We offer a no quibble guarantee; if you are not completely satisfied with the quality of product of service we will happily offer a replacement.
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3. Order Cancellation
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The shopper also has the right to cancel within seven days of their purchase, or seven days of receipt of the goods (whichever is the longer). If you do cancel the order, the payment will be returned less cost of postage. Please email info@glengallery.com stating the order number for the transaction, items, purchased and reason for returning.
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4. Customer Order Security
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For added security and peace of mind your credit card details are never taken by our server and they are never stored on our server. We only ever take your details for the actual order, such as items, contact details, delivery address etc.
They are taken securely using SSL encryption (Secure Sockets Layer) by WorldPay, which means a higher level of security and peace of mind for customers who would like to order over the internet.
We think this is the surest way of ensuring the safety of your card. |
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5. Customer Privacy Policy
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On browsing through Glen Gallery Online, we may send a "cookie" to your computer. We only use cookies to store your unique ID for your shopping basket in which you have added products to. This allows you to keep your basket active if you leave the site. When you complete your order this is then deleted.
A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer's hard drive. A cookie can't read data off your hard disk or read cookie files created by other sites. Cookies do not damage your system.
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Accepting Glen Gallery Online Cookies -
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If you are using Internet Explorer 5/6 - follow these steps to allow your browser to store your unique The Glen Gallery shopping basket ID number.
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If you are using Internet Explorer 6 you may see a red circle with a white line through it ( ) in the status bar underneath. |
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On clicking this you will be shown a small 'Privacy Report' window with details of cookies from various sites.
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Listed will be The Glen Gallery Online website address. Select The Glen Gallery from the list and click 'Summary' which will show you another window. |
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Select the radio button beside 'Always allow this site to use cookies.' and click on 'OK'. |
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You will be brought back to the 'Privacy Report' window. Click on 'Close'. |
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Internet Explorer will now allow your unique The Glen Gallery shopping cart ID number. Re-fresh the page by clicking the 'Refresh' button on the menu bar or by pressing F5. |
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